- Custom Creations
Mediocre communication but awesome customer service
Our first giant foam core Fathead arrived in a damaged box and it had a big crease in it. I immediately emailed customer service and sent photos of the damaged box, item, and receipt. The next day I got an email asking me to rate the customer support I had received, but no one had contacted me about sending a replacement. I emailed again, and the next day got a shipment notification and email telling me they were sending it. So a little backwards with the communication, but I got the replacement in time, and it's awesome. I will definitely buy again!
Quality |
Rated 5 out of 5
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Fathead
We appreciate your feedback and apologize for the delayed response caused by a technical email issue. We hope you will enjoy your Big Head Cutout!