FATHEAD REAL.BIG. WALL GRAPHICS
How big is it?
BIG….REAL. BIG. FATHEADtm Wall Graphics are awesome and become the center
piece of any room. Oh…you wanted the actual dimensions. Players are approximately
80" tall x 50" wide, Helmets approx 54" high x 52" wide and
Cars are 39" high x 91" wide.
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What is it made of?
A FATHEADtm is made of approximately the same stuff that Brian Urlacher
and Allen Iverson are made of... a whole bunch of tough! A FATHEADtm
is printed on durable vinyl and is fade-resistant. But please be sure to treat your
FATHEADtm with lots of love.
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What if my player was recently traded?
You now have a valuable, limited edition, collectible that will not be made again.
Save it for 20 years or sell it on eBay and get rich. Order a new one for the star
player your team hopefully got in return and show the world what a true fan you
are, past & present.
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Where's my favorite player/driver/team?
We’re probably working on it. Our roster keeps growing and growing. Be sure to join
Fathead Nation so we can tell you by email when we launch new products or just Email
us and let us know who or what you think is worthy of being a FATHEADtm!
We love the feedback.
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FATHEAD CUSTOM GRAPHICS
What is a Fathead Custom Graphic?
A Fathead Custom Graphic is our way of getting you to the big leagues. You’ll find
all the quality, durability and moveable, reusable characteristics of our licensed
Fathead Real.Big. Wall Graphics and Fathead Skins in our custom products. We take
your digital photograph and turn it into a monumental celebration of your favorite
memory. You just peel it off, slap it on the wall or your laptop and adore it. You
can move it anytime and it won’t cause damage. Send us pictures of your kids, your
friends, the family pet, anything within reason that you can claim you actually
own and we’ll make you a Fathead.
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How do I get a Fathead Custom Graphic?
Complete instructions can be found by
clicking here.
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I’m having trouble getting a digital photograph big enough for a Fathead Custom
Graphic. What’s wrong?
Just like the athletes and entertainers we immortalize as Fatheads, you need to
start with a gigantic digital image. The default settings on your digital camera
may not work but you should be able to change them. Check your user’s manual for
more information. Because laptop skins are smaller than our wall graphics, a smaller
digital image may work.
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What’s all this about copyrighted images?
If you took the photograph that you’re sending us then you own the copyright, which
is cool. If someone else took the photograph, you need permission from that person
to use the photograph for a Fathead Custom Graphic. If you used a professional photographer
he or she should be able to provide you with a release form.
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How long does it take to make my Fathead Custom Graphic?
Give us seven to fourteen business days plus shipping time. If we have any problems
with the photo you sent, we’ll let you know.
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FATHEAD TRADEABLES
What's a Fathead Tradeable?
Fathead Tradeables are 5" x 7" action images of fan-favorite players and
team helmets. Made from the same materials as the REAL. BIG.® Fathead, Tradeables
can be applied to practically any clean surface and be easily moved without causing
damage.
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How Many Tradeables Come In a Pack?
Five. You can also purchase Tradeables in individual packs or as a 10-Pack by clicking on these links. Or, to purchase Tradeables
from a retailer in your neighborhood,
click here to use our Store Finder.
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Where Can I Buy Tradeables?
For a list of Tradeables retailers, please
click here to use our Store Finder.
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What are Tradeables Made Of?
Fathead Tradeables are made of the same stuff as Eli Manning and Allen Iverson.
Championship material. Each Tradeable is printed on durable vinyl with special adhesive
on the back to protect whatever you stick it to.
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Will There Be Tradeables For Other Sports and Entertainment?
We already have Tradeables of Hannah Montana and many more are in the works.
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Where's MY Favorite Player?
If we created a Fathead for every NFL player, there would be roughly 1,644 Tradeables
for you to collect. Since not every player is truly Fathead-worthy, not every player
can make the Tradeables roster. If you’d like, feel free to suggest an image.
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FURNITURE FOR FANS
Who manufactures furniture for Fathead?
Fathead teamed up with DreamSeat to bring you Furniture For Fans. The entire collection
is manufactured by nationally-renowned manufacturers.
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What are the dimensions of the rockers and recliners?
DreamSeat Recliner: 39" x 39" x 41" (W x D x H) Overall length reclined:
60" Overall length fully reclined: 68"
XZipit Home Theater Recliner: 37" x 40" x 43" (W x D x H)
XZipit Rocker Recliner: 36" x 39" x 40" (W x D x H)
XZipIt Game Rocker: 22" x 32" x 39" (W x D x H)
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To fully recline, how far away from the wall should I position my recliner?
Thanks to the Wallaway® feature, recliners can be positioned a mere 3 inches from
the wall and still fully recline!
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What type of leather does Furniture For Fans use?
To make Furniture For Fans recliners, the manufacturer uses only the highest quality
top grain leather.
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What exactly is an XZipIt Panel?
The XZipIt Panel is the piece of high quality embroidered leather that zips into
your recliner to put your team passion on display. These panels appear to be a seamless
part of the chair and can easily be swapped out in seconds. Team-themed panels are
available for every pro and select college teams.
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How can I purchase additional XZipIt Interchangeable Panels?
Visit www.xzipit.com to purchase additional panels featuring teams from the NFL,
MLB, NBA, NHL and select colleges. Black leather panels without a team logo are
also available.
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FATHEAD SKINS
What are Skins made of?
Like everything else Fathead, Skins are made of championship material. The stuff
that makes up winners like Kobe Bryant, Ryan Howard and Tony Romo? That’s Fathead.
Oh, were you hoping for a more technical response? Each Skin is composed of three
basic parts: the image, the adhesive and the laminate. The image is printed on a
high-quality press for three-dimensional depth and that vivid, hi-def appeal. On
the back, you’ll find the same low-tack adhesive that’s on the back of our REAL.BIG.
wall graphics. Which, by the way, means Skins can be peeled off and re-applied as
often as you like. The laminate is what gives each Skin a tough, protective coating
that prevents scratches and scuffs and means your Skin won’t fade.
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Will applying Skins to my laptop hurt the device in any way?
No. Since Skins are easily applied and removed, your laptop is safe – even safer
now that you have a Fathead Skin on it.
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Will you ever produce Skins for other devices?
Absolutely! We have quite a few ideas up our sleeves too…but we can’t share them
with you. Yet. But if you want the skinny on the latest Skins, join Fathead Nation
and you’ll always be in-the-know.
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Can Skins protect my device?
Are we talking everyday dings and scratches or throwing your laptop from a moving
train? Straight answer: yes and no. The laminate on Skins will protect your device
from scratches and scuffs. You throw the laptop from a train and you’ve got bigger
issues to worry about.
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Are Skins safe for kids?
Like all Fathead graphics products Skins are safe for kids (older people too). In
fact, we’ve been certified through laboratory testing to meet CONEG (Coalition of
Northeastern Governors) and CPSIA (Consumer Product Safety Improvement Act of 2008
– HR4040) as well as EN 71 Part 3 (European Standard “Safety of Toys”, EN71: Part
3: 1994, and Amendments). What all of this means is that you won’t find harmful
levels of heavy metals or phthalates or other stuff that’s going to hurt you in
the things you buy from Fathead. We just wouldn’t do that. Period.
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Can I order a Skin with a custom size, image or for a device not on your website?
Not now, but maybe someday. Check Fathead.com often (Bookmark us!) for the latest
updates. Besides jet packs and monkey quarterbacks, who knows what the future will
bring?!
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How do I know what size Skin to purchase for my laptop?
If you don’t already know the size of your laptop, you’ll need to measure the back
of your screen before you order. To figure out the size, use a tape measure to determine
the number of inches from the lower right hand corner of the screen to the upper
left hand corner. That measurement will tell you what size Skin to order.
You can also measure the height and width. Here are the actual dimensions of our
Laptop Skins:
15/16” Laptop Skins measure 11 ¼”W x 9”H
17” Laptop Skins measure 13 3/8”W x 9 ¼”H
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Will Skins cover both PC and Apple laptops?
Yes. Skins are equal opportunity in every way and will never discriminate between
companies or operating systems. Besides, everyone knows it’s what’s on the outside
that really matters.
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My laptop gets really hot – can Skins take the heat?
Skins have been put through the paces in both laboratory and field tests – both
extensive in their own right. That said, we do not recommend spelunking into a volcano
with your Skin because then it will probably melt. Otherwise, you should be cool.
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AUTO GLASS GRAPHICS
What are Auto Glass Graphics?
Auto Glass Graphics a new type of adhesive Window Graphics that you can place on
any type of glass surface. They are NOT stickers or "static cling" material. Instead,
they are state of the art material that allows you to see out, and prevents others
from seeing in. Fathead’s Auto Glass Graphics are big and bold, just like our REAL.BIG.
Fathead products. They also offer the added benefit of additional privacy for your
ride.
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I have a truck with split back windows or a sports car - now what?
We show the majority of our products displayed on an SUV, however our Auto Glass
Graphics work on many cars, trucks and SUV's. Front Visor Tints and Side Window
Tints work on ALL TYPES of automobiles and glass surfaces. Our Rear Window Tints
work with the majority of vehicles but not all. To see if you’re covered,
click here
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FATHEAD PERSONAL GEAR
What is Fathead Personal Gear?
Fathead Personal Gear is a true fan’s way of shouting “I love my team!” while sporting
a unique and unparalleled personal accessory. Fathead Personal Gear is available
in bracelets, cell phone covers, I-Pod covers and key chains. Every piece of Fathead
Personal Gear is made from authentic game ball material (hockey puck material in
the case of NHL stuff). Our NFL stuff looks and feels like a football. Those are
real stitches in our MLB gear. You can really get a grip on the basketball gear
because it’s made from basketball leather.
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What size are the bracelets?
The bracelets will fit most wrists and have a flexible strap with two different
openings for the closure. The bracelet closes by passing the attached game ball
miniature through one of the two openings in the flexible strap. Adults with wrists
larger than 8 inches in circumference may find the fit uncomfortable.
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FATHEAD MEMORABILIA
What is Fathead Memorabilia?
Simply put - Treasures. That's right. Like memories Fathead Memorabilia features those items we treasure,
that have special meaning, that tie our passions to our teams. It's an autographed jersey,
a signed photograph of that record breaking hit, the extraordinary and the rare.
Fathead Memorabilia belong in that shrine you've been building, next to the three
Real.Big Fathead Wall Graphics and your DreamSeat Recliner.
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FATHEAD REAL.BIG. WALL GRAPHICS
How do you install it?
A FATHEADtm REAL.BIG. Wall Graphic is easy to install, but preparation
and four hands are needed. Click here
for instructions to make putting up your FATHEADtm a breeze.
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What if it doesn't stick right?
If you tried to stick it on your car, bales of hay, around a tree, on the sidewalk,
or on your girlfriend – well……… you're on your own – FATHEADtm is designed
for clean, dry, flat wall surfaces. Have a dry, clean, flat wall you want it to
stick on? – Check out our ongoing specials and grab yourself another one. If you
believe you have received a defective product call our customer service team at
1-877-FATHEAD (1-877-328-4323).
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Does it matter what kind of wall I put it on?
Yes. Fatheads need clean, smooth, dry walls. Pebbly or rough textured walls are
not friendly to Fatheads so don't go there. It's OK to put your Fathead over wallpaper
but it has to be clean, dry, and smooth. Some coatings applied to wallpaper to improve
the ability to clean it can decrease stickiness so check frequently to see if your
Fathead shows signs of peeling off. And remember, your Fathead was made for use
indoors, so don't be putting it on the side of your RV.
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Will it damage my wall?
No. Fatheads are perfectly safe for walls. The special low-tack adhesive does not
leave any residue and will not pull off paint so long as the paint is in good condition
and isn't already peeling. It's even safe to put up over wallpaper provided that
the wallpaper itself adheres properly to the wall. See above for more information
on the kind of walls Fatheads prefer.
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Should I save the liner it comes on?
YES! These are the essential tools to transport your FATHEADtm if you
move. So, please save the liner your FATHEADtm came on, the ROLLER, and
the TUBE that your FATHEADtm came in. If you want to re-hang your FATHEADtm
on another wall, you will be thankful you have the right equipment. Also, if for
any reason you need to return your FATHEADtm, you MUST return it on the
liner it came on.
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What if I didn't save the LINER and I want to move it a long distance?
Pull out the wax paper from your kitchen or buy some at the local grocery store,
peel the FATHEADtm off the wall and place it on a clean surface – STICKY
SIDE UP – place enough wax paper to cover the entire area of your FATHEADtm
and roll it up around any tube that is large enough. DO NOT FOLD your FATHEADtm
as it will cause creases to appear.
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If it deserves a new place, how should I move it?
Identify where you want your FATHEADtm to go, wipe the wall clean (no
soap), wait until dry and then with the help of a friend carefully remove the FATHEADtm
from one wall and carry it to the new location and follow the rest of the instructions. If you are moving it to a new
location that is not within walking distance, put your FATHEADtm back
on the original liner it came with and transport to your new location. Then buy
a new FATHEADtm to fill the space where the old one was.
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FATHEAD TRADEABLES
Where Can I Stick Fathead Tradeables?
Just about any flat, clean surface can make an ideal home for your Tradeable. Like
your locker, math book or between the trucks on the bottom of your skateboard. Surfaces
to avoid: unpainted drywall, brick, cinder block, porous textured paneling and textured
wallpaper.
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What if my Fathead Tradeable is not sticking?
If you tried to stick it to your parent’s car, a bale of hay, the back of your head
or on your buddy’s face – you’d best try somewhere else. Tradeables are designed
for clean, dry, flat - inanimate – indoor surfaces. Like your locker, math book
or between the trucks on the bottom of your skateboard. If you believe you have
received a defective product call our customer service team at 1-877-FATHEAD (1-877-328-4323).
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What If I Want to Move My Fathead Tradeable?
Tradeables peel easily off any surface. If you threw away the original backing,
simply use wax paper or hit the grocery store to buy your own. Place your Tradeable
onto the original backing or wax paper to transport him to his new home.
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FATHEAD SKINS - Application & Care
How do I apply Skins to a device?
You won’t need your friendly, neighborhood rocket scientist to skin a device…just
the ability to follow these four simple steps:
1. Dirt is the arch nemesis of Skins! Clean the surface of the device per the manufacturer’s
suggestions. If you’re not sure, refer to the directions that came with the device
or visit the manufacturer’s website.
2. Peel your Skin off its backing and apply slowly to the device – smooth out any
air pockets as you go. If you need to reposition it, don’t worry – Skins can be
removed and reapplied without stretching out of shaping.
3. Show off your new Skin to everyone in the immediate area.
4. Take photos and email images of your new Skin to family, friends and rivals
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What’s the best way to clean Skins?
Skins can easily be cleaned using two soft, clean cloths and a splash of water.
Simply dampen the cloth and wipe down the surface of your Skin. When you’re done,
use the second clean cloth to dry it.
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Will my furniture arrive already assembled?
Your furniture will be delivered in two pieces - all you have to do is place the
back onto the base, which can be done without any tools.
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What is the best way to clean my new furniture?
For regular cleaning, use a white cloth dampened with water. Refer to Warranty &
Care Instruction Manual for more details.
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What if I spill something on my furniture?
Use a clean white cloth to absorb spills immediately. If necessary use a water-based
cleaner. Never use an alcohol-based cleaner, as the alcohol will dry the leather
and may cause a crack.
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Are there any special care instructions for the embroidered logo?
The best way to care for the embroidered logo on your recliner is to use water-based
cleaners and blot any stains that may appear. Do not scrub.
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Can I Purchase Additional XZipit Panels?
Yes. To purchase additional NFL, MLB, NHL, NBA or College panels go to www.xzipit.com.
Panels are universal between XZipit Recliners.
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I can’t find the recline button. Where is it?
The recline button is on the inside right arm of the chair. Push the button and
you’ll find yourself reclined!
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I just received my furniture and it doesn’t recline. What’s wrong?
To prevent the recliners from opening up during shipping, there is a string underneath
the chair connecting the foot rest to the back of the chair. Make sure this string
has been cut. If so - and you’re still experiencing problems reclining - call Fathead
at 1-877-FATHEAD (1-877-328-4323) and we’ll give you a hand.
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How easy is it to install Auto Glass Graphics?
Each style of Auto Glass Graphic is a little different to install. The Rear Window
Tints require 2 people and a sharp blade. The Front Visor Tints and Side Window
Graphics can be installed in minutes with just one person. The Body Panel Magnets
literally just slap on to the clean metal side panel of your car.
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Detailed instructions for installing Rear Window Tints.
It will take a minimum of 2 people to properly install the Rear Window film on your
window. The temperature must be between 45° and 90° Fahrenheit in order for the
adhesive bond to form correctly. Glass must be completely CLEAN and DRY before the
installation.
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You will need the following items in order to properly install your window graphic:
1) Soap & Water to clean the window
2) A soft, clean lint-free cotton cloth
3) A new, sharp razor for trimming to size
4) Masking tape
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Preparing the Surface:
The window must be thoroughly cleaned before film is applied. Clean the glass using
soapy water, and then thoroughly rinse the window. Be sure that the window is completely
free from any remaining soap residue.
DO NOT USE ANY CHEMICAL BASED WINDOW CLEANERS AS THIS MAY REACT NEGATIVELY WITH
THE ADHESIVE.
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Installation:
Before removing backing material, unroll the graphic and select the position on
the window that is desired. You may wish to use masking tape along the top edge
to temporarily hold the graphic in the desired position.
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Once desired placement is selected, position 1 person on either side of the window
and carefully begin removing the backing material starting from the top and working
your way to the bottom. WARNING: DO NOT STRETCH THE MATERIAL. THIS WILL CAUSE THE
PRODUCT TO CURL AND LIFT FROM THE WINDOW AFTER IT IS INSTALLED. While peeling away
backing material, gently smooth the film against the window.
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If air bubbles form during this process, gently lift the material and reapply while
smoothing the bubble area. Once graphic is completely flat against the window and
all wrinkles and air bubbles are removed, start from the center of the glass and
gently rub the entire area with a soft, clean, lint-free towel to secure the adhesive
to the glass.
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Carefully trim with the razor blade the excess material around the perimeter of
the window trim. WARNING: USE EXTREME CAUTION WHEN TRIMMING TO AVOID INJURY AND
TO AVOID DAMAGE TO THE VEHICLE. Discard excess material.
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Removal Instructions:
The product can be easily removed by starting at one corner and pealing the film
from the window. If necessary, use a plastic scrapper to help loosen the material
from the glass, then peel away from the window. Remaining residue can be easily
removed with a glass cleaner.
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WARNINGS
Do NOT use an ice scrapper on the rear window or risk of damage to the film may
occur. This product was to be applied to the OUTSIDE of the rear window only. This
product requires trimming with a sharp razor blade.
Use extreme caution when using any sharp objects as they can cause severe injury.
Take extreme care not to damage any surrounding area of the vehicle when trimming
the excess. Excessive heat and/or cold temperature exposure will reduce the life
of the adhesive. Glass can be easily scratched. Use extreme caution when using the
razor blade on the glass surface. This product is to be applied on the rear window
ONLY.
This product is not to be applied to any other window of the vehicle as it may significantly
obstruct visibility and create a significant safety hazard. Do NOT operate windshield
wipers on glass with the window graphics installed. This could damage both the window
graphic as well as the wiper. Installing this product may reduce or impair visibility.
WARNING: State and Local laws may prohibit the use of window film being installed
on your vehicle. Please check your local and state regulations to verify that the
use of this product is approved. This product is to be applied to the OUTSIDE of
the rear window ONLY. This product is not to be applied to any other window of the
vehicle as it may obstruct visibility and create a safety hazard. This product requires
trimming with a sharp razor blade. Use extreme caution when using any sharp objects
as they can cause severe injury. Take extreme care not to damage any surrounding
area of the vehicle when trimming the excess. Install this product only in strict
accordance with the provided instructions. Installing this product may reduce or
impair visibility.
Warranty
Fathead’s Auto Glass Graphics are not manufactured by Fathead, LLC. They are the
product of a third party and are manufactured under quality control standards and
are guaranteed to be free from defects in material and workmanship. Any material
that is shown to be defective upon receipt of the product will be replaced without
charge.
LIMITATION OF LIABILITY; INDEMNIFICATION
PURCHASER AGREES THAT IN NO EVENT SHALL IN-CONCEPT BE RESPONSIBLE FOR ANY DAMAGES
BEYOND THE REPLACEMENT OF ANY DEFECTIVE PRODUCT IN ACCORDANCE WITH THE PRECEDING
WARRANTY, AND THAT IN NO EVENT SHALL IN-CONCEPT BE LIABLE OR RESPONSIBLE FOR DAMAGES
OF ANY KIND WHATSOEVER THAT MAY RESULT FROM THE USE OR INSTALLATION OF THIS PRODUCT.
PURCHASER SHALL INDEMNIFY IN-CONCEPT AGAINST ANY CLAIMS MADE AGAINST IN-CONCEPT
BY ANY OTHER PERSON RESULTING FROM PURCHASER'S USE OR OWNERSHIP OF THE PRODUCT.
IF PURCHASER DOES NOT AGREE TO THESE TERMS, PLEASE RETURN THE PRODUCT IN ITS ORIGINAL
PACKAGING WITHIN THIRTY (30) DAYS FROM THE DATE OF PURCHASE FOR A FULL REFUND.
FATHEAD WALL GRAPHICS, FATHEAD TRADEABLES & FATHEAD
SKINS
How do I find out what my shipping charges will be?
Click here
to see our shipping rates.
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How do I track my order?
To track your order click here to visit
our Order Status screen.
You may also
click here to contact our customer service for assistance.
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How long will it take to receive my order?
Chill. Your FATHEADtm should arrive in 5-7 business days, faster if you
choose next day or second day air shipping. We're going to send you an email when
your order ships. We watch inventory in real time so it’s pretty rare that your
choice will be out of stock or backordered, but if this happens you'll be contacted
to let you know when it will arrive.
We ship Monday through Friday except holidays. Allow 2 full business day for us
to process your order. Saturday, Sunday, and holidays are not business days. If
you order on Friday and Monday is a holiday, then your order won't get processed
until Tuesday.
Fatheads are selling fast so the sooner you order, the sooner you'll get it.
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Does FATHEAD ship to P.O. Boxes?
Unfortunately, we are not able to ship to P.O. Boxes at this time. We recommend
having your items shipped to a work address instead if that is possible.
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FURNITURE FOR FANS
How do I find out what my shipping charges will be?
Click here
to see our shipping rates.
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When will I receive my furniture?
After you place your order, you will be contacted by a shipping agent to make shipping
and delivery arrangements. If the recliner you ordered is in stock it should arrive
in 1-2 weeks. If it is NOT in stock, it will take 3 - 4 weeks for delivery.
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What are my shipping options?
At checkout, you can choose between two delivery options: curbside and white glove.
Curbside delivery is just like it sounds – your furniture is unloaded at the curb
for you (and a friend) to muscle into your house/apartment. A less strenuous option,
white glove delivery gets your furniture into your home and unpacked for you. With
white glove delivery, the delivery person will even dispose of all packing materials
– leaving you with nothing to do but enjoy your new recliner.
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Can I choose my delivery time?
Yes! Since your furniture will be delivered by a freight carrier, you will be contacted
by a shipping agent after you order. The agent will review the shipping process
in detail with you as well as make delivery arrangements - including the date and
time you want your furniture delivered. How’s that for fan-worthy service?
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What companies do you use for shipping?
Furniture is shipped through freight carriers like Yellow Freight, UPS Freight or
DreamSeat Trucks.
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Will you confirm my shipping date and time?
Yes. You will receive two emails confirming your shipping arrangements as well as
a phone call prior to delivery.
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Should I be home when my furniture is delivered?
You betcha. The carrier will not deliver your furniture without an authorization
signature from you. If you selected curbside delivery, you should also plan to have
another person at home with you to help carry your furniture into your house or
apartment. This is a two person job.
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How do I track my order?
For a tracking number, you can email us at
customerservice@fathead.com or call Fathead at 1-877-FATHEAD (1-877-328-4323).
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What if my furniture arrives damaged?
It’s always best to inspect your furniture with the driver present. If the product
is damaged, refuse the shipment and call us immediately at 1-877-FATHEAD (1-877-328-4323).
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My furniture just got delivered and I see a defect. What should I do?
Call Fathead at 1-877-FATHEAD (1-877-328-4323) and we will arrange any repair you
require. Since our service department has representatives across the country, your
furniture will be repaired quickly and professionally.
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SKINS FROM FATHEAD
How are Skins shipped?
Like the most precious cargo on the planet, Skins are shipped via stork, nestled
snugly in a…okay, they’re REALLY shipped via UPS Ground in a protective cellophane
sleeve or box depending on the number of units.
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How long will it take to get my Skins order?
You should receive your Skin within 7 – 10 business days after ordering. Less, if
you want to drive and meet the truck halfway!
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How do I track my Skins order?
Once your order ships, you will receive an email confirmation with the tracking
number for your Skin. You can track your order by logging on to your account at
www.fathead.com or by calling our customer service
team at 1-877-FATHEAD (1-877-328-8877, option 3).
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AUTO GLASS GRAPHICS
How are Auto Glass Graphics shipped?
Like most automotive products auto glass graphics are shipped in flat-bed rail cars
to the rail yard in your neighborhood. If you don’t have a rail yard in your neighborhood,
the delivery truck will drop it off at your house. (Just kidding about the rail
yard).
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How long will it take to get my Auto Glass Graphics order?
You should receive your graphics within 7 – 10 business days after ordering. Less
if you drive to the rail yard. (Just kidding again)
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How do I track my Auto Glass Graphics order?
Once your order ships, you will receive an email confirmation with the tracking
number for your Graphics. You can track your order by logging on to your account
at www.fathead.com or by calling our customer service
team at 1-877-FATHEAD (1-877-328-8877, option 3).
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FATHEAD PERSONAL GEAR
How is Personal Gear shipped?
Fathead Personal Gear is so personal that we entrust it only to certified gear handlers
who have been extensively screened for… Okay, it comes to your house like most stuff
– on the delivery truck.
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How long will it take to get my Personal Gear?
You should receive your gear within 7 – 10 business days after ordering.
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How do I track my Auto Glass Graphics order?
Once your order ships, you will receive an email confirmation with the tracking
number for your Gear. You can track your order by logging on to your account at
www.fathead.com or by calling our customer service team at 1-877-FATHEAD (1-877-328-8877,
option 3).
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FATHEAD MEMORABILIA
How are Fathead Memorabilia shipped?
Fathead Memorabilia are true treasures so we send you a secret treasure map and a 42-page decription guide…
Ok, it comes to your house like most stuff – on the delivery truck.
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How long will it take to get my Fathead Collectible?
You should receive your collectible within 7 – 10 business days after ordering.
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How do I track my Memorabilia order?
Once your order ships, you will receive an email confirmation with the tracking number for your collectible.
You can track your order by logging on to your account at www.fathead.com or by calling our customer service team at
1-877-FATHEAD (1-877-328-8877, option 3).
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Are there any rules I should know about Fathead Specials?
Always read the fine print (disclaimer) when you find a great deal - whether on
our communications or any other company’s. For any and all Fathead Special Offers,
the following rules apply:
1. Offers may not be combined with any other offers.
2. Offers do not apply to previously ordered items.
3. When the offer applies to multiple items, partial returns will not be accepted.
4. All returns are subject to the terms of our Money Back Guarantee.
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FATHEAD REAL.BIG. WALL GRAPHICS & TRADEABLES
What's your Return Policy?
At FATHEAD we're committed to your satisfaction and to the quality of our products
and service. If you purchased your item from Fathead.com and you received your product
damaged or defective we will gladly exchange it within 60 days of delivery. To exchange
your item you must have a return merchandise authorization number issued by Fathead.
Call 1-877-FATHEAD (1-877-328-4323) for assistance. If you ordered from a retailer,
please contact the store you purchased from.
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FATHEAD CUSTOM WALL GRAPHICS
What’s your Return Policy on Fathead Custom Wall Graphics?
Because this is a custom-made product we do not accept returns or exchanges on Fathead
Custom Wall Graphics unless you receive your order damaged or defective. You must
contact us within 30 days of delivery to report a problem. Call 1-877-FATHEAD (1-877-328-4323)
for assistance.
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FURNITURE FOR FANS
Furniture For Fans Return Policy
You may return new, unopened items sold within 30 days of delivery for a refund.
Items must be returned in their original product packaging. Please call us at 1-877-FATHEAD
(1-877-328-4323) immediately and we will arrange the pickup. No orders will be accepted
back without prior authorization and a Return Merchandise Authorization number issued
by Fathead. The refund will be in the full amount of your order minus all delivery
charges to and from the destination and a 25% restocking fee. Items that have been
opened and used may not be returned. Orders that are cancelled prior to shipping
are subject to a 25% processing and restocking fee. Custom orders may not be cancelled.
The credit/refund of the item will be processed after the item is received by the
warehouse and inspected. m will be processed after the item is received by the warehouse
and inspected.
All returned products must be in original condition and packaging; otherwise, additional
charges may be applied. Additionally, certain products cannot be returned. If you
have any questions about whether a product can be returned, please call us at 1-877-FATHEAD
(1-877-328-4323).
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What are the terms of my limited lifetime warranty?
The wooden frames, spring systems and reclining mechanisms are all under a lifetime
warranty. Cushions have a five year warranty for DreamSeat (Five year Pro Rated
for XZipit). The fabric is under warranty for one year for DreamSeat (Five year
Pro Rated for XZipit). Refer to Warranty & Care Instruction Manual for more
details.
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If I order multiple recliners, can I get a discount?
If you wish to order multiple Furniture For Fans products, please call 1-877-FATHEAD
(1-877-328-4323). We’ll be more than happy to discuss a discount with you!
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How do I find out if my furniture is still under warranty?
If you do not have any of the original documentation that came with your furniture,
contact us at 1-877-FATHEAD (1-877-328-4323) and we’ll investigate for you.
Warranty Program
|
|
XZIPIT
|
DREAMSEAT
|
|
HT Recliner
|
Rocker Recliner
|
Club Chair
|
Club Couch
|
Recliner
|
|
Leather
|
5 Year - Pro Rated
|
5 Year - Pro Rated
|
5 Year - Pro Rated
|
5 Year - Pro Rated
|
1 Year
|
|
Vinyl & Voyage
|
1 Year
|
1 Year
|
1 Year
|
1 Year
|
1 Year
|
|
Frame & Springs
|
Lifetime
|
Lifetime
|
Lifetime
|
Lifetime
|
Lifetime
|
|
Foam/Cushions
|
5 Year - Pro Rated
|
5 Year - Pro Rated
|
5 Year - Pro Rated
|
5 Year - Pro Rated
|
5 Year
|
|
Mechanisms
|
Lifetime
|
Lifetime
|
Lifetime
|
Lifetime
|
Lifetime
|
|
Electronic
|
1 Year
|
1 Year
|
1 Year
|
1 Year
|
1 Year
|
|
Labor
|
1 Year
|
1 Year
|
1 Year
|
1 Year
|
1 Year
|
The term "lifetime" as it is used in this warranty is defined as twenty-five
(25) years.
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SKINS FROM FATHEAD
What’s the lowdown on returning Skins?
At FATHEAD we're committed to your satisfaction and to the quality of our products
and service. If you purchased your Skin from Fathead.com and you received your product
damaged or defective we will gladly exchange it within 60 days of delivery. To exchange
your Skin you must have a return merchandise authorization number issued by Fathead.
Call 1-877-FATHEAD (1-877-328-4323) for assistance. If you ordered from a retailer,
please contact the store you purchased from.
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AUTO GLASS GRAPHICS
What’s the lowdown on returning Auto Glass Graphics?
At FATHEAD we're committed to your satisfaction and to the quality of our products
and service. If you purchased your Auto Glass Graphics from Fathead.com and you
received your product damaged or defective we will gladly exchange it within 60
days of delivery. To exchange your graphics you must have a return merchandise authorization
number issued by Fathead. Call 1-877-FATHEAD (1-877-328-4323) for assistance. If
you ordered from a retailer, please contact the store you purchased from.
FATHEAD PERSONAL GEAR
What’s the lowdown on returning Fathead Personal Gear?
At FATHEAD we're committed to your satisfaction and to the quality of our products
and service. If you purchased your Personal Gear from Fathead.com and you received
your product damaged or defective we will gladly exchange it within 60 days of delivery.
To exchange your gear you must have a return merchandise authorization number issued
by Fathead. Call 1-877-FATHEAD (1-877-328-4323) for assistance. If you ordered from
a retailer, please contact the store you purchased from.
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FATHEAD MEMORABILIA
What's your Return Policy?
At FATHEAD we're committed to your satisfaction and to the quality of our products
and service. If you purchased your item from Fathead.com and you received
your product damaged or defective we will gladly exchange it within 60 days of delivery.
To exchange your item you must have a return merchandise authorization number issued
by Fathead. Call 1-877-FATHEAD (1-877-328-4323) for assistance. If you ordered from
a retailer, please contact the store you purchased from.
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I can't add items to my shopping cart?
There can be several reasons for this. The most common one that is easily fixed
is that your browser is not accepting cookies. Instructions for enabling cookies
in your browser are found here. If you still cannot add items
then you can place an order through our call center at 1-877-FATHEAD (1-877-328-4323)
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Is your site secure?
Very secure. Secure like the football in Dwight Clark's hands in the '82 NFC Championship
Game.
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Does Fathead have an affiliate program?
Absolutely. The Fathead affiliate program allows you to go BIG on your website,
by featuring REAL BIG FATHEADtm and earning REAL BIG commissions! How
BIG? Up to 18% BIG on every qualified sale at Fathead.
Learn more.
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Customer Service Hours of Operation 1-877-FATHEAD (1-877-328-4323)
Customer Service: 9 a.m. – 6:30 p.m. Monday-Friday. Closed Saturday and Sunday.
Sales: 9 a.m. – 6:30 p.m. Monday-Sunday.
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Contact FATHEADtm
Got more questions regarding your FATHEADtm order, FATHEADtm
products, or something else FATHEADtm? Call us at 1-877-FATHEAD (1-877-328-4323)
or
email us.
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What's the difference between a Gift Card and an E-Certificate?
A Gift Card arrives at your home in a nifty Fathead gift envelope that you can personalize
for that lucky someone you've deemed worthy of such an awesome gift.
An E-Certificate is instantly sent to your email address. You can then forward it
to the lucky recipient, who can use it immediately. Both are redeemable at face
value for any of our awesome Fathead products. Both are seriously cool gifts to
give or receive.
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How do I purchase a Gift Card or E-Certificate?
Go to our Gift Card Page and select either Gift Card or E-Certificate. Choose the
dollar amount you want and add it to your cart. We offer denominations of $50, $100
and $150.
Add as many as you want. Complete the normal checkout process and you're done! Warning:
after opening the gift card, your fan may give you a seriously strong bear hug.
Brace yourself.
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How do I redeem a gift card?
Gift Cards and E-Certificates are only redeemable at Fathead.com. So start shopping!
Once you've located the Fathead(s) that you absolutely, positively cannot live without,
proceed to Check Out. Enter the Gift Card number and PIN or E-Certificate number
on the Payment Page and you're all set!
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What credit cards do you accept?
We accept all major credit cards - and a few minor ones too!
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What should I do if my order is greater than my Gift Card amount?
Just slap it on the plastic!
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What should I do if my order is less than my Gift Card amount?
Hang on to your Gift Card. When you're ready to buy your next Fathead or you want
to buy one as a gift for someone special, you can use the remaining money on your
Gift Card toward your purchase.
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Can my Gift Card be returned or redeemed for cash?
No. But your new Fathead will be more valuable than cash anyway. Money is fleeting.
Inspiration is eternal.
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What if I need to return a product that I paid for with a Gift Card or E-Certificate?
Not a problem. You just need to follow our normal return policy.
If your Gift Card or E-Certificate is still active, we'll credit it. If it is no
longer active, we'll issue you a new one for the refund amount.
If you used both a Gift Card or E-Certificate and another form of payment, we will
first credit or replace the Gift Card or E-Certificate with the amount originally
deducted from it and then credit your other form of payment for the balance.
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What can I buy online with my Gift Card?
You can buy anything you want on www.Fathead.com,
including furniture, with your Gift Card or E-Certificate. EXCEPT for two things
– Gift Cards and E-Certificates.
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What if my Gift Card was lost or stolen?
Fathead cannot be responsible for lost or stolen Gift Cards. If this unfortunate
travesty has happened to you, please accept our most heartfelt condolences.
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When will my Gift Card expire?
Your Gift Card will not expire or incur dormancy fees unless otherwise notified
or prohibited by law. That's the beauty part. However, we're instant gratification
types and don't understand people who could sit on a gift this cool. Don't make
your Fathead wait for you. Go to Fathead.com and find your favorite now!
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Do I need to keep my Gift Card after I've used it?
Just to be safe, hang on to your Gift Card until your Fathead has arrived. On the
off chance that it is damaged during shipping, we can credit your Gift Card for
you to make another purchase. Call us at 1-877-FATHEAD (1-877-328-4323) and we'll
walk you through the process.
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Are gift cards taxed?
No. The state does not tax Gift Card purchases. However, when you or the person
you give it to uses the card for a purchase, that purchase will be taxed by the
state – ONLY if it will be shipped to Michigan, Tennessee and Mississippi. Otherwise,
you don't have to worry about taxes.
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What if I have problems or need to check my balance?
We're here for you. For you balance or if you have any questions, call us at 1-877-FATHEAD
(1-877-328-4323). Or email us at
customerservice@Fathead.com. There's always someone around to lend our fans
a hand.
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How do I redeem my Fathead Gift Box Voucher?
To redeem your Gift Box Voucher, visit www.fathead.com
and find the Fathead you want to order. Next, locate the voucher code found on the
insert within the Fathead Gift Box. Then call Fathead at 1-877-FATHEAD (1-877-328-4323)
to place your order.
If you were lucky enough to get more than one Gift Box Voucher, you can use them
all at once to order multiple products OR you can use them separately. Simply call
us when you’re ready to order - remember, YOU CAN ONLY REDEEM YOUR GIFT BOX VOUCHER
BY CALLING 1-877-FATHEAD (1-877-328-4323).
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Can my Fathead Gift Box Voucher be redeemed for cash?
No. But your new Fathead will be more valuable than cash anyway. Money is fleeting.
Inspiration is eternal.
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Can I apply my Gift Box Voucher toward the purchase of multiple Fathead wall graphics
and/or multiple Fathead products?
Yes and yes. The voucher code in your Gift Box entitles you to a $99.99 credit and
free ground shipping. Anything beyond that is your responsibility. For example,
if you purchase two Fathead wall graphics for $158 (you select 2 wall graphics priced
at $79 each), you will be required to pay the $59 difference (plus sales tax, where
applicable).
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What if I want to apply my Gift Box Voucher toward the purchase of a Fathead wall
vinyl that is less than $99?
At Fathead, we take care of our own. As a Fathead fan, we consider you one of us,
which means that if you purchase something with a value under $99, you will be issued
an e-certificate for the difference between the two amounts for a future purchase.
For example, if you buy an $85 item, you will be given a $14.99 e-certificate. Or
if you purchase a $79 item, you will be given a $20.99 e-certificate. That's pretty
cool of us, huh?
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Can my Fathead Gift Box Voucher be Returned?
Unfortunately, Gift Box Vouchers are non-returnable and non-refundable.
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What if my Fathead Gift Box Voucher is lost or stolen?
One of the reasons we decided on a big gift box (as opposed to a jewelry box-sized
gift box) is because the box is HUGE! The insert within is Fathead-size too. In
short, it's going to be quite difficult to lose something this size.
If you've been the unlucky victim of theft, our hearts go out to you, but we cannot
replace your stolen Gift Box Voucher.
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When will my Fathead Gift Box Voucher expire?
Your voucher will not expire or incur dormancy fees unless otherwise notified or
prohibited by law. That's the beauty part. Go to fathead.com now, find your favorite
and call 1-877-FATHEAD (1-877-328-4323) to order.
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What payment methods to you accept?
We accept all major credit cards, PayPal and Bill Me Later. Credit card purchases
are processed at the time you place your order.
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