Answers to Frequently Asked Questions

PRODUCTS

REAL.BIG. FATHEAD WALL GRAPHICS

How big is it?

REAL. BIG. FATHEAD Wall Graphics are awesome and become the focal point of any room. When we say REAL.BIG. we mean life size. A Troy Polamalu REAL.BIG. FATHEAD is an awesome 6 ft 5 in so that’s what we mean by life-size. Get it?
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What is it made of?

A Fathead is made of approximately the same stuff that Brian Urlacher and Kobe Bryant are made of... a whole bunch of tough! A Fathead is printed on durable vinyl and is fade-resistant. But please be sure to treat your Fathead with lots of love.
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Where's my favorite player/driver/team?

We’re probably working on it. Our roster keeps growing and growing. Be sure to join Fathead Nation so we can tell you by email when we launch new products or just email us and let us know who or what you think is worthy of being a Fathead decal! We love the feedback.
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FATHEAD CUSTOM CREATIONS

What is a Fathead Custom Creation?

Why should the pros be the only ones to be immortalized as a Fathead? Now they don't have to! You can purchase a Fathead Custom Creation featuring yourself, your child, pet, or even your business logo! Print any one of these options and more on a Custom Die Cut Wall Decal, Custom Mural Decal, Custom Device Skin, Custom Canvas, Custom Big Head, Custom Fat Dots, Custom Street Grip, Custom Auto Decal, or Custom Device Case.

Fathead Custom Die Cut Wall Decals, Mural Decals, and Device Skins

  • Self-Adhesive.
  • Printed on white, super tough, precision cut vinyl.
  • Removable and reusable.

Fathead Custom Canvas

  • Printed on hand-stretched canvas.
  • Canvases are mounted and ready to hang.
  • Includes mounting hardware.

Fathead Custom Big Heads

  • Printed on high density 3/16 inch foam core.
  • Standard Big Heads are perfect for images of a face or head.
  • Premium Big Heads are great for converting a picture of your pet, motorcycle or even a full person! Basically anything but a face or head.
  • Does not have an adhesive backing.

Fathead Custom Stand Outs

  • Printed on high density 3/16 inch foam core.
  • Stand Outs are like our Big Heads but for the whole person.
  • Stand Outs are made to be vertical, not horizontal. The support system is designed for an item that is taller than it is wide. The maximum width is 45 inches.
  • Does not have an adhesive backing.

Fathead Custom Fat Dots

  • Great option for customizing your phone.
  • Pack comes with six dots made with your designs.
  • Printed on vinyl, under a clear epoxy dome that give the Fat Dot a “rubbery” feel.
  • Each dot is 0.39 (1 cm) in diameter.
  • Are removable, but not reusable.

Fathead Custom Street Grips and Auto Decals

  • Great for displaying your custom design at your home, business entrance or even on your car.
  • Printed on white, super tough, precision cut vinyl.
  • Removable, but not reusable.
  • Street Grips are not recommended for use on laminate tile, carpet, sealed concrete or any finished flooring, as it will likely damage the surface upon removal.
  • Street Grips work best when applied to concrete, asphalt or cement.
  • Your Custom Auto Decal features outstanding durability and outdoor performance.
  • Custom Auto Decals will not damage your car, providing strong adhesion that also removes cleanly.

Fathead Custom Device Cases

  • Device cases feature custom, top-quality printing on a black hard case.
  • Printed on super tough, precision cut vinyl.
  • Uses vibrant and detailed printing methods.


Whichever medium you choose, we take your digital photograph and turn it into a monumental celebration. Send us pictures of your kids, your friends, the family pet, anything within reason that you can claim you actually own and we’ll make you a Fathead.
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How do I get a Fathead Custom Creation?

Complete instructions can be found by clicking here.
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I’m having trouble getting a digital photograph big enough for a Fathead Custom Creation. What’s wrong?

Just like the athletes and entertainers we immortalize as Fatheads, you need to start with a gigantic digital image. The default settings on your digital camera may not work but you should be able to change them. Check your user’s manual for more information. Because laptop skins and gaming device skins are smaller than our wall graphics, a smaller digital image may work.
Here is a list of Suggested Guidlines:

  • Use an image more than 2MB in size.
  • Use an image more than 1800 x 1800 pixels in size.
  • Use an image with between 180-300 DPI (Dot Per Inch).
  • Limit the use of zoom. Zooming takes resolution away from the image.
  • Get as close to the subject as possible to utilize all the space.

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What’s all this about copyrighted images?

If you took the photograph that you’re sending us then you own the copyright, which is cool. If someone else took the photograph, you need permission from that person to use the photograph for a Fathead Custom Creation. If you used a professional photographer he or she should be able to provide you with a release form.

But that may not be all. You need to ask yourself whether or not you have permission to make a Fathead of the person or artwork in question, even if you took the photo. If not, the right of publicity prohibits us from creating a Fathead for you. If the person or artwork you want made into a Fathead is famous and you don't have that person's permission, chances are good that there's a right of publicity issue.
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How long does it take to make my Fathead Custom Creation?

Give us seven to fourteen business days plus shipping time. If we have any problems with the photo you sent, we’ll let you know. Free digital proofs (optional) are sent by email so you can see exactly what your custom order will look like before we print. We recommend that you receive a proof due to the fact that custom products are final sale.
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REMOVABLE TRANSFER DECALS

What are removable transfer decals?

Removable transfer decals are high quality prints made of tough high-grade self-adhesive vinyl that's tear and fade resistant, so you can be assured your design will look great, stay put and hold up. What makes a transfer decal different than your standard peel and stick Fathead Wall Decal is the transfer process itself, which allows us to create intricate and unique designs that cannot be accomplished otherwise.

A transfer decal comes sandwiched between two sheets, a backing sheet that is applied to the sticky side of the decal and a transfer sheet that is applied to the visible side of the decal. By removing the backing sheet while keeping the transfer sheet in place, you can apply your decal to the wall exactly as it was intended to look, with all of the individual pieces in the exact position in which they were designed. Once the transfer decal has been successfully positioned on the wall and has adhered completely, you can remove the transfer sheet to reveal the finished product.

Because a transfer decal can include so many independent pieces, designed to create a specific pattern, transfer decals ARE NOT MOVABLE OR REUSABLE. They are, however, REMOVABLE and will not do any damage to your wall if you decide to take one down.
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FATHEAD JUNIOR

What's a Fathead Junior?

Fathead Junior is the small space alternative to our REAL.BIG. FATHEADS. Perfect for dorms, doors and anyone who doesn't have room for a 7 foot Fathead. Same material, same quality and same great passion at about half the size of a REAL.BIG. FATHEAD wall graphic.
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Does every REAL.BIG. product also come as a Junior?

No, but have no fear because you can still find plenty of complements to your REAL.BIG. You can choose from MLB, NFL, College, NBA, NHL, NASCAR and Disney. You don't want to your REAL.BIG. product to get lonely do you?
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FATHEAD TEAMMATE

What's a Fathead Teammate?

Fathead Teammates are the small space alternative to our REAL.BIG. Fatheads. Perfect for dorms, doors, notebooks and anyone who doesn't have room for a 7 foot Fathead wall decal. Same material, same quality and same great passion as a REAL.BIG. wall graphic.
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Does every REAL.BIG. product also come as a Teammate?

No, but have no fear, because you can still find plenty of complements to your REAL.BIG> You can choose from NFL, MLB, NBA, NHL, NCAA, NASCAR, MLS, Olympic Games, WWE, and High Schools. You don't want your REAL.BIG. product to get lonely do you?
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FATHEAD TRADEABLES

What's a Fathead Tradeable?

Fathead Tradeables are 5" x 7" action images of fan-favorite players and team helmets. Made from the same materials as the REAL. BIG. FATHEAD, Tradeables can be applied to practically any clean surface and be easily moved without causing damage.
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How Many Tradeables Come In a Pack?

Five. You can also purchase Tradeables in a 3-pack or as a 10-Pack by clicking on these links.
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What are Tradeables Made Of?

Fathead Tradeables are made of the same stuff as Drew Brees and Alex Rodriguez. Championship material. Each Tradeable is printed on durable vinyl with special adhesive on the back to protect whatever you stick it to.
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Will There Be Tradeables For Other Sports and Entertainment?

We already have Tradeables of the Disney Princesses and many more are in the works.
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Where's MY Favorite Player?

If we created a Fathead for every NFL player, there would be roughly 1,644 Tradeables for you to collect. Since not every player is truly Fathead-worthy, not every player can make the Tradeables roster. If you’d like, feel free to suggest an image.
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FATHEAD FAT DOTS

What are Fathead Fat Dots?

Whether you call them dots, home button stickers, iPhone button decals, or phone accessories, Fat Dots from Fathead provide a stylish, personalized way to customize your phone. With a space of 0.39 inch (1 cm) in diameter, Fathead Fat Dots are the perfect size for your iPad, iPod, iPhone or any other device with the same size button! When you purchase a pack of Fathead Fat Dots, you get six different licensed designs, so mix and match whenever you want. Fat Dots from Fathead are the only For Real way to customize your phone!
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How Many Fat Dots Come In a Pack?

There are a total of 7 Fat Dots in a package; six licensed Fat Dots and 1 Fathead branded Fat Dot.
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What are Fat Dots Made Of?

A Fathead Fat Dot is is composed of a licensed image printed on vinyl under a clear, epoxy dome, giving the Fat Dot its "rubbery" feel. Each dot is is 0.39 inch (1 cm) in diameter.
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FATHEAD STREET GRIPS

What are they for?

Fathead Street Grips take your passion to the streets. They're the same size as REAL.BIG. Fathead Wall Graphics but made for driveways, sidewalks, parking lots, garage floors, patios and more. They're tough, rough and won't scuff. Plus they're slip resistant. They'll take the rain, the snow, and the baking sun. Put them down on unsealed concrete, smooth asphalt or pavers. Fathead Street Grips are the Fathead with street cred.
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Is there any place I should NOT put a Fathead Street Grip?

You bet. DO NOT PUT YOUR FATHEAD STREET GRIP ON THE WALL! Same thing goes for carpeted floors, sealed floors like wood, vinyl or linoleum, or vehicles. It's not that they won't stick, it's that your Street Grip could easily damage these surfaces if you ever removed it. Surfaces like unsealed concrete, asphalt and pavers are safe and won't be damaged when you pull up your Street Grip.
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Is a Fathead Street Grip movable and reusable?

NO! Street Grips are not like Fathead Wall Graphics. They are made to go down and stay down. You can easily remove them from the recommended surfaces (unsealed concrete, asphalt, pavers) but you won't be able to move it and reuse it.
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How do I install my Fathead Street Grip?

Complete installation instructions are at www.fathead.com/installation.
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FATHEAD SKINS

What are Skins made of?

Like everything else Fathead, Skins are made of championship material. The stuff that makes up winners like Kobe Bryant, Ryan Howard and Tony Romo? That’s Fathead.
Oh, were you hoping for a more technical response? Skins are meant to stylize and protect your electronic device. Each Skin is composed of the same material that we make our REAL.BIG Fathead products with, a low-tac, durable vinyl. The image is printed on a high-quality press for three-dimensional depth and that vivid, hi-def appeal. Skins can be peeled off and re-applied as often as you like.
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Will applying Skins to my laptop hurt the device in any way?

No. Since Skins are easily applied and removed, your laptop is safe – even safer now that you have a Fathead Skin on it.
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What devices can I cover?

We produce skins for Laptops, Playstation 2 Slim, Playstation 3, PSP, Nintendo Wii, Nintendo DS Lite and Xbox 360
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Will you ever produce Skins for other devices?

Absolutely! We have quite a few ideas up our sleeves too…but we can’t share them with you. Yet. But if you want the skinny on the latest Skins, join Fathead Nation and you’ll always be in-the-know.
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Can Skins protect my device?

Are we talking everyday dings and scratches or throwing your laptop from a moving train? Straight answer: yes and no. You throw the laptop from a train and you’ve got bigger issues to worry about.
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Are Skins safe for kids?

Like all Fathead graphics products Skins are safe for kids (older people too). In fact, we’ve been certified through laboratory testing to meet CONEG (Coalition of Northeastern Governors) and CPSIA (Consumer Product Safety Improvement Act of 2008 – HR4040) as well as EN 71 Part 3 (European Standard “Safety of Toys”, EN71: Part 3: 1994, and Amendments). What all of this means is that you won’t find harmful levels of heavy metals or phthalates or other stuff that’s going to hurt you in the things you buy from Fathead. We just wouldn’t do that. Period.
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Can I order a Skin with a custom size, image or for a device not on your website?

Not now, but maybe someday. Check Fathead.com often (Bookmark us!) for the latest updates. Besides jet packs and monkey quarterbacks, who knows what the future will bring?!
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How do I know what size Skin to purchase for my laptop or gaming device?

If you don’t already know the size of your laptop, you’ll need to measure the back of your screen before you order. To figure out the size, use a tape measure to determine the number of inches from the lower right hand corner of the screen to the upper left hand corner. That measurement will tell you what size Skin to order.
You can also measure the height and width. Here are the actual dimensions of our Laptop Skins:
15/16” Laptop Skins measure 11 ¼”W x 9”H
17” Laptop Skins measure 13 3/8”W x 9 ¼”H
 

When it comes to your gaming device, have no fear, our Skins are made to perfectly fit your selected gaming device.
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Will Skins cover both PC and Apple laptops?

Yes. Skins are equal opportunity in every way and will never discriminate between companies or operating systems. Besides, everyone knows it’s what’s on the outside that really matters.
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My laptop gets really hot – can Skins take the heat?

Skins have been put through the paces in both laboratory and field tests – both extensive in their own right. That said, we do not recommend spelunking into a volcano with your Skin because then it will probably melt. Otherwise, you should be cool.
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FATHEAD BIG HEADS

What are they?

Fathead Big Heads are portable die-cut images of people's heads. That's right, the head and nothing but the head (well, the face actually, if you're going get technical). They are not wall graphics and not self-adhesive. They are meant to be held up and displayed with the kind of passion that would lead you to buy someone's head at ten times normal size. Which is not normal, but is very Fathead. Fathead Big Heads fully embrace the saying, "Get Your Head in the Game!"
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What are they made of?

A Fathead Big Head is printed on high density 3/16 inch foam core and die cut around the face. It is not like our Fathead Wall Graphics because it is not designed to stick to a wall.
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Can I get a custom Big Head?

Yes you can. Just click here to get started. All you need is a high resolution close-up photo of someone's face and we'll die cut around the head and print it for you.
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FATHEAD STAND OUTS

What are they?

Fathead Stand Outs are self-standing, life-size, portable die-cut images. In common parlance they might be called a standee or stand up, but since this is a Fathead product, there's really no comparison; the quality of the material, the image and the support system are far superior. They are not wall graphics and not self-adhesive.
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What are they made of?

A Fathead Stand Out is a high definition image printed on 3/16" high-density extruded polystyrene foam core with clay coated liners. What's that mean? It means that you're getting patented technology that assures a Fathead Stand Out is the pinnacle of free-standing graphics. It means the image is incredibly vibrant and detailed. Traditional standees, stand ups and cut outs are made of corrugated cardboard which means you can see the striped material through the image. It also means they're flimsy and bend easily and aren't very stable. In addition to the state-of-the-art image quality of a Fathead Stand Out, the support system automatically snaps into place when you unfold the product. There's no assembly required. And when you fold it up for easy transportation the support system folds up too, making sure you can pop it up at it's next destination. It is not like our Fathead Wall Graphics because it is not designed to stick to a wall.
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How do you put one up?

Remove it from the box and unfold it. The support system will pop into place. Then stand it up. Really, that's it. If you want to take it somewhere (and who wouldn't?) just fold it up. When you get to your destination, unfold it again.
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Can I get a custom Stand Out?

Yes you can. Just click here to get started. All you need is a high resolution photo of someone and we'll print it, add a base and the supports, and then die cut around it. Available in 48", 64" and 74" tall. All sizes are up to 45" wide.
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HOW TO STICK IT

For complete instructions on how to stick your Fathead wall graphic, check out our easy to followinstallation instruction video

REAL.BIG. FATHEAD WALL GRAPHICS

How do you install it?

A REAL.BIG. Fathead Wall Graphic is easy to install, but preparation and four hands are needed. Click here for instructions to make putting up your Fathead a breeze.
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What if it doesn't stick right?

If you tried to stick it on your car, bales of hay, around a tree, on the sidewalk, or on your girlfriend – well……… you're on your own – Fathead is designed for clean, dry, flat wall surfaces. Have a dry, clean, flat wall you want it to stick on? – Check out our ongoing specials and grab yourself another one. If you believe you have received a defective product call our customer service team at 1-877-FATHEAD (1-877-328-4323).

NOTE: All calls are recorded for quality assurance purposes.

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Does it matter what kind of wall I put it on?

Yes. Fatheads need clean, smooth, dry walls. Pebbly or rough textured walls are not friendly to Fatheads so don't go there. And remember, your Fathead was made for use indoors, so don't be putting it on the side of your RV.
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Will it damage my wall?

No. Fatheads are perfectly safe for walls. The special low-tack adhesive does not leave any residue and will not pull off paint so long as the paint is in good condition and isn't already peeling. See above for more information on the kind of walls Fatheads prefer.
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Should I save the liner it comes on?

YES! These are the essential tools to transport your Fathead if you move. So, please save the liner your Fathead came on and the TUBE that your Fathead came in. If you want to re-hang your Fathead on another wall, you will be thankful you have the right equipment. Also, if for any reason you need to return your Fathead you MUST return it on the liner it came on.
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What if I didn't save the LINER and I want to move it a long distance?

A vinyl shower liner works as a replacement liner for your Fathead, you can purchase one at your local hardware store or dollar store. Once you have your liner, peel the Fathead off the wall and place it on a clean surface – STICKY SIDE UP – make sure the shower liner is big enough to cover the entire area of your Fathead and place your liner on the Fathead. Then, roll it up around any tube that is large enough. DO NOT FOLD your Fathead as it will cause creases to appear.
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If it deserves a new place, how should I move it?

Identify where you want your Fathead to go, wipe the wall clean (no soap), wait until dry and then with the help of a friend carefully remove the Fathead from one wall and carry it to the new location and follow the rest of the instructions. If you are moving it to a new location that is not within walking distance, put your Fathead back on the original liner it came with and transport to your new location. Then buy a new Fathead to fill the space where the old one was.
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REMOVABLE TRANSFER DECALS

How do you install a transfer decal?

Installing a transfer decal is different than installing a peel and stick Fathead wall decal. The transfer process is more involved but it allows you to bring more intricate and unique designs to your wall. Click here for instructions on how to install a transfer decal. Please read these thoroughly before applying your decal.
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What surfaces can I apply a transfer decal?

Like our removable and reusable vinyl decals, transfer decals adhere best to clean, smooth, dry walls. Painted dry wall is probably the absolute best smooth surface you can pick.
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Where shouldn’t I apply a transfer decal?

Textured surfaces, unpainted dry wall, wallpaper, outdoor surfaces, cold areas, the ceiling and the floor are not ideal places for a transfer decal.
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Will it damage my wall?

No. Transfer decals are made of the same vinyl as our reusable decals, the special low-tack adhesive does not leave any residue. They will not pull off paint as long as your wall is not freshly painted. Wait 30 days painting to apply your decal.
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If it deserves a new place, how should I move it?

Because transfer decals include many independent pieces, designed to create a specific pattern, we do not recommend trying to move your transfer decal once it has been applied. They are removable and will not do any damage to your wall if you decide to take it down.
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FATHEAD JUNIOR, TEAMMATES, & TRADEABLES

Where can I stick my Fathead Junior, Teammate or Tradeable?

On just about any flat, clean surface and just like a REAL.BIG. FATHEAD, they’re made of same stuff, just in a smaller size. You can stick it your fridge, window, table, dorm room, locker, books, even the bottom of your skateboard. Surfaces to avoid: unpainted drywall, brick, cinder block, porous textured paneling and textured wallpaper.
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What if my Fathead Junior, Teammate, or Tradeable is not sticking?

If you tried to stick it to your parent’s car, a bush or on your dad’s back – you’d best try somewhere else. Fathead Juniors, Teammates and Tradeables are designed for clean, dry, flat - inanimate – indoor surfaces. If you believe you have received a defective product call our customer service team at 1-877-FATHEAD (1-877-328-4323).

NOTE: All calls are recorded for quality assurance purposes.

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What if I want to move my Fathead Junior, Teammate or Tradeable?

They peel easily off any surface. Place your Fathead Junior, Teammate, or Tradeable onto the original backing to transport your favorite team’s logo, player or character to their new home.
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FATHEAD STREET GRIPS

How do you install it?

Fathead Street Grips are easy to install, but preparation and a little help are needed. Click here for instructions on applying your Street Grip like a pro.
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Is a Fathead Street Grip movable and reusable?

NO! A Street Grips is not like a Fathead Wall Graphic. It is made to go down and stay down. You can easily remove it from the recommended surfaces (unsealed concrete, asphalt, pavers) but you won't be able to move it and reuse it.
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FATHEAD FAT DOTS

Where Can I Stick My Fat Dots?

Fathead Fat Dots are designed for you to stick on the home button of your iPad, iPhone, iPod or any other space that fits. Fat Dots are the way to customize your phone with officially licensed images, FOR REAL. Fat Dots are removable, but not reusable. Don't worry though, each pack of Fat Dots comes with six different dot designs for you to mix and match.
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Where Should I Avoid Sticking My Fat Dot?

If you decide not to stick your Fat Dot on an iPhone, iPad or iPod, we do NOT recommend that you stick it on rough surfaces (e.g. cement), surfaces that are used and abused (e.g. kitchen countertop), or on people (e.g. your child's mouth). Otherwise, have a blast with Fathead's For Real Fat Dots! If you believe you have received a defective product call our customer service team at 1-877-FATHEAD (1-877-328-4323).

NOTE: All calls are recorded for quality assurance purposes.

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FATHEAD SKINS - Application & Care

How do I apply Skins to a device?

You won’t need your friendly, neighborhood rocket scientist to skin a device…just the ability to follow these four simple steps:

1. Dirt is the arch nemesis of Skins! Clean the surface of the device per the manufacturer’s suggestions. If you’re not sure, refer to the directions that came with the device or visit the manufacturer’s website.
2. Peel your Skin off its backing and apply slowly to the device – smooth out any air pockets as you go. If you need to reposition it, don’t worry – Skins can be removed and reapplied without stretching out of shaping.
3. Show off your new Skin to everyone in the immediate area.
4. Take photos and email images of your new Skin to family, friends and rivals.
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What’s the best way to clean Skins?

Skins can easily be cleaned using two soft, clean cloths and a splash of water. Simply dampen the cloth and wipe down the surface of your Skin. When you’re done, use the second clean cloth to dry it.
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SHIPPING

SHIPPING WITHIN THE US AND US TERRITORIES

How do I find out what my shipping charges will be?

Click here to see our shipping rates.

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Who will be delivering my package?

Unless expedited shipping is selected, Fat Dots, Tradeables, Teammates, Device Cases & Device Skins and some small Custom Vinyl Fatheads will ship via the United States Postal Service using First Class Mail. All other products ship via UPS Ground. UPS also provides service for Second Day Air and Overnight Air within the United States. International orders may arrive using a carrier common in the country of destination. Whatever shipping method you select, always allow up to two business days to process your order and up to five business days for custom prints.

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How do I track my order?

To track your order click here to visit our Order Status screen.

You may also click here to contact our customer service for assistance.

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How long will it take to receive my order?

I know you're excited but try to relax. Your Fathead should arrive in 5 – 7 business days, faster if you choose next day or second day air shipping. With Fathead Skins, you should receive your Skin within 7 – 10 business days after ordering. We're going to send you an email when your order ships. We watch inventory in real time so it’s pretty rare that your choice will be out of stock or backordered, but if this happens you'll be contacted to let you know when it will arrive.

We ship Monday through Friday except holidays. Allow 2 full business days for us to process your order. Saturday, Sunday, and holidays are not business days. If you order on Friday and Monday is a holiday, then your order won't get processed until Tuesday.

Fatheads are selling fast so the sooner you order, the sooner you'll get it.
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Does Fathead ship to P.O. Boxes?

Unfortunately, we are not able to ship to P.O. Boxes at this time. We recommend having your items shipped to a work address instead if that is possible.
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INTERNATIONAL SHIPPING

Does Fathead ship internationally?

Yes. Fathead ships to over ninety countries worldwide. Please note that orders cannot be shipped to the United States from an international billing address.
For complete information about shipping internationally, click here.
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GUARANTEES, RETURNS and SPECIALS

Are there any rules I should know about Fathead Specials?

Always read the fine print (disclaimer) when you find a great deal - whether on our communications or any other company’s. For any and all Fathead Special Offers, the following rules apply:
1. Offers may not be combined with any other offers.
2. Offers do not apply to previously ordered items.
3. When the offer applies to multiple items, partial returns will not be accepted.
4. All returns are subject to the terms of our Money Back Guarantee.
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What do I need to do to cancel my order?

You have one hour after you place your order to cancel it. To cancel your order you must contact Fathead Customer Service by phone at 1-877-328-4323 between the hours of Monday through Friday from 9:00 a.m. - 8:00 p.m. (EST) or Saturday and Sunday from 9:00 a.m. - 5:30 p.m. (EST) Times are US Eastern. If you wait longer than one hour or if our Customer Service agents are not available at the time, you will need to call during our hours of operation to set up a Return Merchandise Authorization (RMA) so we can exchange the item or refund you.

NOTE: All calls are recorded for quality assurance purposes.

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NON-CUSTOM FATHEAD PRODUCTS

What's your Return Policy?

At Fathead we're committed to your satisfaction and to the quality of our products and service. If you are not completely satisfied with your purchase from Fathead.com simply return it within 30 days of receipt for a full refund minus shipping and handling. Our 30-Day Money Back Guarantee applies to all our vinyl graphics products including REAL.BIG. Fathead, Fathead Jr, Fathead Tradeables, Fathead Teammate, Fat Dots, Stand Out, Skins, art prints and removable transfer decals (not including personalized decals) as well as our Fathead Big Head cut outs, printed on high density 3/16 inch foam core. To exchange your item you must have a return merchandise authorization number issued by Fathead. Call 1-877-FATHEAD (1-877-328-4323) for assistance. If you ordered from a retailer, please contact the store you purchased from.
NOTE: All calls are recorded for quality assurance purposes.



For information about returning custom Fatheads please see the specific sections below.

IMPORTANT NOTICE ABOUT STREET GRIPS: Fathead Street Grips come with specific instructions about which surfaces are suitable for application and which will be damaged if you attempt to remove the product from the surface. Surfaces likely to be damaged include walls, sealed concrete, wood floors, vinyl, linoleum and carpet. Damage by a Fathead Street Grip to any surface that is not recommended for application is not the responsibility of Fathead.
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FATHEAD CUSTOM PRODUCTS

Can I return a custom Fathead?

We will gladly exchange your custom Fathead within 30 days of delivery ONLY if you received it damaged or defective. This applies to all custom Fatheads, including Custom Vinyl Wall Graphics, Custom Canvas Prints, and Custom Fathead Big Heads. To exchange your item you must have a return merchandise authorization number issued by Fathead. Call 1-877-FATHEAD (1-877-328-4323) for assistance.

NOTE: All calls are recorded for quality assurance purposes.

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Can I return a personalized transfer decal?

Like with our Custom Creations, We will gladly exchange your Fathead custom creation within 30 days of delivery ONLY if you received it damaged or defective. This applies to all personalized transfer decals including personalized monograms and personalized names. To exchange your item you must have a return merchandise authorization number issued by Fathead. Call 1-877-FATHEAD (1-877-328-4323) for assistance.

NOTE: All calls are recorded for quality assurance purposes.

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TRADED PLAYER GUARANTEE

What if a player I just purchased was recently traded?

If you purchased a REAL.BIG. Fathead or Fathead Junior player who is traded to another team within 12 months of your purchase, you are eligible to receive 25% off your purchase of a new Fathead. This offer applies to gift purchases as well. This offer is valid on any full priced item at Fathead.com. This offer is not valid on gift cards or already discounted items. Call 1-877-FATHEAD (1-877-328-4323) for assistance.

NOTE: All calls are recorded for quality assurance purposes.

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TECHNICAL

I can't add items to my shopping cart?

There can be several reasons for this. The most common one that is easily fixed is that your browser is not accepting cookies. Consult your browser's tool section for information on cookies. If you still cannot add items then you can place an order through our call center at 1-877-FATHEAD (1-877-328-4323)

NOTE: All calls are recorded for quality assurance purposes.

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Is your site secure?

Very secure. Secure like the football in Dwight Clark's hands in the '82 NFC Championship Game.
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COMPANY

Does Fathead have an affiliate program?

Absolutely. The Fathead affiliate program allows you to go BIG on your website, by featuring Fathead and earning REAL.BIG. commissions! How BIG? Up to 18% BIG on every qualified sale at Fathead. Learn more.
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Customer Service Hours of Operation 1-877-FATHEAD (1-877-328-4323)

Customer Service: 9 a.m. – 8 p.m. Monday-Friday. Saturday and Sunday 9 a.m. - 5:30 p.m.
Sales: 9 a.m. – 8 p.m. Monday-Friday. Saturday and Sunday 9 a.m. - 5:30 p.m.
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Contact FATHEAD

Got more questions regarding your Fathead order, Fathead products, or something else Fathead? Call us at 1-877-FATHEAD (1-877-328-4323) or email us.

NOTE: All calls are recorded for quality assurance purposes.

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GIFT CARDS

How do I purchase a Gift Card?

Go to our Gift Card Page and select either a Gift Card by Mail or an eGift Card by Email. Choose the dollar amount you want and add it to your cart. We offer denominations of $50, $100 and $150.
Add as many as you want. Complete the normal checkout process and you're done! Just brace yourself for the immense bear hug you'll be getting when someone finds out that you've given them the ultimate gift of Fathead.
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How do I redeem a gift card?

Gift Cards are only redeemable at Fathead.com. So start shopping! Once you've located the Fathead(s) that you absolutely, positively cannot live without, proceed to Check Out. Enter the Gift Card number and PIN on the Payment Page and you're all set!
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What should I do if my order is greater than my Gift Card amount?

Just slap it on the plastic!
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What credit cards do you accept?

We accept all major credit cards - and a few minor ones too!
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What should I do if my order is less than my Gift Card amount?

Hang on to your Gift Card. When you're ready to buy your next Fathead or you want to buy one as a gift for someone special, you can use the remaining money on your Gift Card toward your purchase.
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Can my Gift Card be returned or redeemed for cash?

No. But your new Fathead product will be more valuable than cash anyway. Money is fleeting. Inspiration is eternal.
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What if I need to return a product that I paid for with a Gift Card?

Not a problem. You just need to follow our normal return policy. If your Gift Card is still active, we'll credit it. If it is no longer active, we'll issue you a new one for the refund amount.
If you used both a Gift Card and another form of payment, we will first credit or replace the Gift Card with the amount originally deducted from it and then credit your other form of payment for the balance.
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What can I buy online with my Gift Card?

You can buy anything you want on www.Fathead.com with your Gift Card. EXCEPT for Gift Cards. Gift cards cannot be used on international orders.
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What if my Gift Card was lost or stolen?

Fathead cannot be responsible for lost or stolen Gift Cards. If this unfortunate travesty has happened to you, please accept our most heartfelt condolences.
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When will my Gift Card expire?

Your Gift Card will not expire or incur dormancy fees unless otherwise notified or prohibited by law. That's the beauty part. However, we're instant gratification types and don't understand people who could sit on a gift this cool. Don't make your Fathead wait for you. Go to Fathead.com and find your favorite now!
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Do I need to keep my Gift Card after I've used it?

Just to be safe, hang on to your Gift Card until your Fathead has arrived. On the off chance that it is damaged during shipping, we can credit your Gift Card for you to make another purchase. Call us at 1-877-FATHEAD (1-877-328-4323) and we'll walk you through the process.

NOTE: All calls are recorded for quality assurance purposes.

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Are gift cards taxed?

No. The state does not tax Gift Card purchases. However, when you or the person you give it to uses the card for a purchase, that purchase will be taxed by the state – ONLY if it will be shipped to California, Michigan, Ohio, Pennsylvania and Rhode Island. Otherwise, you don't have to worry about taxes.
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What if I have problems or need to check my balance?

We're here for you. For your balance or if you have any questions, call us at 1-877-FATHEAD (1-877-328-4323). Or email us at customerservice@Fathead.com. There's always someone around to lend our fans a hand.

NOTE: All calls are recorded for quality assurance purposes.

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PAYMENT METHODS

What payment methods do you accept?

We accept all major credit cards, PayPal and Virtual Piggy. Credit card purchases are processed at the time you place your order.
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What is Virtual Piggy?

Virtual Piggy is a COPPA and PCI-DSS Level 1 compliant and TRUSTe certified method of payment for children. It allows children to safely make an online purchase at Fathead.com while protecting their personal information. To learn more, visit virtualpiggy.com.
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MILITARY PROGRAMS

Does Fathead offer special incentives for military families?

Fathead is proud to provide several programs that are just for military service members and their immediate families (spouse, children, parents).

Fathead offers an everyday discount valid for 20% off all Fathead products, everyday, that is open to United States active and retired service members and members of their immediate families. To see if you qualify for this discount, visit www.fathead.com/military-service/ and click on the banner that says “Fathead offers 20% off to Military Families”.

Fathead sponsors a monthly Salute to Service Sweepstakes that is open exclusively to active service members and members of their immediate family. Each month, 5 military families will be selected to win a free custom Fathead. To learn more about this sweepstakes and to enter, click here.

In addition, Fathead donates 10% of the purchase price of all licensed Military Fatheads to Operation Homefront. To view all of our Military Fatheads, click here.

To learn more about all of our military programs, visit www.fathead.com/military-service/.
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TOTAL COVERAGE

What is Total Coverage?

Fathead's Total Coverage Service allows you to transform your space into the ultimate fan's dream room. With Total Coverage, you can turn any space into a one-of-kind room with decor applications ranging from Vinyl Wall Decals & Graphics, Dry Erase Surfaces, 3D Wall Mounts, and even Magnetic Surfaces. Fathead Total Coverage is intended for permanent installations.

What do you mean by permanent installation?

The vinyl your custom Total Coverage Fathead mural is printed on does not have the same attributes as your standard Fathead graphic. Unlike Fathead's core product line, your Total Coverage mural is not removable and repositionable without causing damage to your wall surface (peeling paint, stripping dry wall, etc.). Your Total Coverage mural is meant for a permanent application similar to wallpaper. Much like wallpaper, your Fathead can be removed with less damage to your wall by using heat. However, we strongly advise that you have professionals remove your custom Fathead mural.

But why would you want to remove it!? Total Coverage gives you a unique space that cannot be replicated. The installation is based on professional, custom measurements of your space and designed to meet all of your theme’s criteria.

How does it work?

With Total Coverage, you will receive personal service from introduction to installation. Your account manager will discuss with you the space you’d like to transform and your desired theme; they will then work with a dedicated designer on your design concept. Once your design concept is approved, your account manager will the design and production of your décor applications. They will also work with an installer in your area for when it is time to install your one-of-kind design.

What kind of designs are available?

Your space can be custom designed with an officially licensed theme from your favorite NFL, MLB, NHL, NBA & College teams, Disney, Marvel & DC Comic Superheroes, WWE Superstars or even general Home Decor Graphics.

How much does it cost?

Prices for this original service start at $3000 but vary on project requirements.

How do I learn more?

Call 1-800-978-1044 , email us at totalcoverage@fathead.com to learn more and request a quote.
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Contact Fathead

Phone:
1-877-FATHEAD

Address:
Fathead, LLC.
715 Griswold St
Detroit, MI 48226

Email:
customerservice@fathead.com

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©2006-2014 Fathead, LLC. All Rights Reserved. For help or to order call: 1-877-328-8877 All Photographs are Product Images.
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